Description: This is a panel discussion session examining the complaints of life insurance consumers. The subjects include readability of contracts, risk classification methods, variety of product including the meaning of product names- what does the customer think he/she is buying or has bought, perceived lack of competition,

Description: This presentation is a general session from the 1991 Meeting of the Society of Actuaries, held June 3-5 in Colorado Springs. The speaker addresses the art of taking criticism and offers specific strategies that enable one to use criticism to his/her own advantage, including how to appraise the validity of criticism, dealing with the destructive critic, handling critical customers and clients, how to keep from becoming defensive, how to change your own behavior, and getting the critical edge. From the Record of Society of Actuaries, Volume 17, No. 3A.

Description: This panel discussion, which occurred at the May 1982 Society of Actuaries meeting in Colorado Springs, presented information related to the mass media and how actuaries could be effective in using it to get their messages communicated. Several media experts attended to offer their opinions and perspectives.

Description: Article from The Actuary, March 1994 – Volume 28, No. 3 that the authors compares the Society to a university and is seeking out members of the 1969 class for a reunion.

Description: The panel discussed actuarial opportunities in the 1980's and 1990's. Questions discussed included: 1. Will traditional opportunities be reduced? 2. What nontraditional opportunities are available? 3. What changes are needed in our educational process? 4. How do we make nontraditional employers aware of actuarial skills and their value? 5. What will actuarial work be like? From Record of Society of Actuaries Vol. 8, No. 3.